Refund & Return Policy

Last Updated: 6 October 2026

At Zeeprint.my, we take pride in providing quality printing products and services. As most of our products are custom-made according to the customer’s specifications, we have specific policies regarding cancellations, returns, replacements, and refunds.

By placing an order with Zeeprint.my, you acknowledge and agree to the terms outlined in this Refund & Return Policy.

1. Custom-Made Products

Most products and printing services offered by Zeeprint.my are customised and produced specifically according to the customer’s requirements, including artwork, size, quantity, material, finishing, and other specifications.

Due to the customised nature of these products, we generally do not accept returns or refunds for change of mind, incorrect customer specifications, or customer-approved artwork.

2. Order Cancellation

Orders may only be cancelled before production has started.

If you wish to cancel an order, please contact us as soon as possible.

Once production has started, the order may no longer be cancelled because materials and production resources may have already been allocated.

Any approved cancellation or refund will be assessed based on the stage of production and any costs already incurred.

3. Customer-Provided Artwork

Customers are responsible for ensuring that all artwork, text, spelling, colours, measurements, images, logos, and other information provided to Zeeprint.my are correct.

Where artwork has been prepared or approved by the customer, Zeeprint.my will not be responsible for errors that were present in the customer’s approved artwork or specifications.

Customers are encouraged to carefully check and confirm all artwork and order details before production.

4. Wrong or Defective Products

If you receive an item that:

  • Was printed incorrectly due to an error on our part;

  • Is materially different from the confirmed order specifications;

  • Has a significant manufacturing or printing defect; or

  • Was damaged during production or delivery,

please contact us as soon as possible after receiving the order.

Where the issue is confirmed to be our responsibility, we may, at our discretion:

  • Reprint or replace the affected item;

  • Provide a partial refund; or

  • Provide a full refund for the affected portion of the order.

The appropriate resolution will depend on the nature and extent of the issue.

5. Reporting an Issue

To report a damaged, defective, or incorrect order, customers should contact us within 3 days of receiving the order.

Please provide:

  • Order number;

  • Description of the issue;

  • Clear photographs or videos of the affected product; and

  • Any other information reasonably required to investigate the issue.

We may request the affected products or additional evidence where necessary.

Claims submitted after the stated period may not be accepted.

6. Colour and Printing Variation

Minor differences in colour, shade, texture, or finishing may occur due to differences between digital screens, printing equipment, materials, paper batches, and production conditions.

Such minor variations are considered normal in the printing process and may not qualify for a refund or reprint.

Where exact colour matching is required, customers should contact us before placing the order to discuss the available options.

7. Returns

Returns are generally not accepted for customised or personalised printing products unless the return is specifically requested by Zeeprint.my as part of an approved resolution.

If a return is required, we will provide the relevant return instructions.

Customers should not send products back without first contacting us and receiving confirmation.

8. Refunds

Where a refund has been approved, the refund amount will be determined based on the circumstances of the case.

Approved refunds will generally be made through the original payment method used for the transaction, where supported by the payment gateway or payment service provider.

Processing time may vary depending on the payment method, payment gateway, bank, or card issuer.

Zeeprint.my is not responsible for delays caused by banks, card issuers, payment gateways, or other third-party payment service providers.

9. Non-Refundable Circumstances

Refunds or returns generally will not be provided in circumstances including, but not limited to:

  • Change of mind after production has started;

  • Incorrect information supplied by the customer;

  • Incorrect artwork supplied or approved by the customer;

  • Incorrect spelling, wording, measurements, colours, or specifications provided by the customer;

  • Failure to check or approve artwork before production;

  • Minor colour or finishing variations that are within reasonable printing tolerances;

  • Products that have been used, modified, damaged, or altered after delivery;

  • Delays caused by incomplete or incorrect information provided by the customer; or

  • Failure to collect an order after being notified that it is ready.

10. Delivery Damage

If an order is damaged during delivery, customers should contact us promptly and provide photographs or videos showing the condition of the package and products upon receipt.

We will assess the claim and, where appropriate, work with the relevant courier or delivery provider to resolve the issue.

11. Exchange or Replacement

For approved claims involving defective or incorrectly produced items, Zeeprint.my may offer a replacement or reprint instead of a monetary refund.

Replacement or reprint decisions will be made based on the nature of the issue and the practical resolution available.

12. Refund Processing

Once a refund has been approved, we will initiate the refund process within a reasonable period.

The actual time for the funds to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other payment provider.

For card payments, refunds may be credited back to the original card used for the transaction.

13. Contact Us

If you have any questions regarding cancellations, returns, replacements, or refunds, please contact us:

Zeeprint.my
Wezeeprint Venture
Website: https://zeeprint.my
Email: zeeprint.kd@gmail.com
Phone / WhatsApp: +60172286637
Business Address: No.33, Jalan PJU 5/20A, Kota Damansara, 47810 Petaling Jaya, Selangor

We will review each case fairly and make reasonable efforts to resolve legitimate issues relating to our products and services.

Zeeprint.my | Wezeeprint Venture
Printing Solutions for Businesses & Individuals